Frequently Asked Questions

Anyone who is at least 18 years old and has a valid payment method can participate in the drops.

Account creation will be available once the drop is live, directly at bianchizardin.dropperz.fr, by providing your personal details and a valid email address.

Yes, we collaborate with selected artists and verify the authenticity of each product before putting it up for sale.

Each drop lasts for six days. During this period, users can register. When a user registers, the amount corresponding to the product price is temporarily held. Once the drop closes, a random selection is made:

• - If the user is selected, they win the opportunity to purchase the product, and the amount is captured.
• - If not selected, the held amount is released.

Yes, each user can purchase up to four pieces per drop.

Once the drop closes, you will receive a confirmation email if you have been selected. Your payment will then be automatically processed.

You will receive a notification email, and the temporary hold on your payment method will be automatically removed based on your bank's processing times.

Yes, you can register for multiple active drops, but you can only win up to four products per drop.

We accept credit and debit card payments through the Stripe payment system.

No, a temporary hold is placed on your payment method until the drop ends. If you are selected, the amount will be automatically charged.

If the transaction fails, your order will be canceled, and the product will be assigned to another participant.

The price includes applicable taxes, but shipping costs are calculated separately at checkout based on the delivery country.

Yes, payments are securely processed by Stripe, a certified payment platform that ensures your data is protected.

We offer international shipping. Please note that restrictions for certain countries may be indicated in the drop details, if applicable.

Shipping is handled by Bianchi Zardin Art Gallery, which takes care of production and dispatching via DHL.

Shipping times vary depending on the destination country. You will receive an email with tracking details once your package is shipped.

Yes, once your order is shipped, you will receive a tracking code via email.

If your country imposes customs duties, you will be responsible for covering these costs.

No, due to the exclusive and limited nature of the artworks sold on Dropperz, we do not accept returns or cancellations after purchase unless the product is defective.

If your order is refunded (e.g., in case of non-delivery), the amount will be credited back to your original payment method according to your bank's processing time.

Dropperz implements advanced security measures, such as encryption and restricted data access, to protect user information.

Yes, your data may be used for remarketing and personalized advertising on platforms like Meta Ads. You can modify your preferences in your account settings.

Yes, you can request the deletion of your personal data by contacting our team at info@dropperz.fr.